The Danube Learning Partnership (D-LeaP) delivers to participating utilities and professional staff three main types of capacity building programs as part of a virtuous cycle of Check – Plan – Do performance improvements:
- Foundation Program Offering: Foundation programs are the entry point into a continuous improvement cycle and help participating utilities and staff to establish their own diagnostic of high-impact issues affecting the performance of their utility companies. These programs rely on the power of benchmarking utility performance against other similar companies and international benchmarks, and facilitating dialogue among practitioners on good practices.
- Technical Program Offering: Once utilities and staff have identified the main issues affecting their performance, they can choose from a range of technical programs covering the main utility management topics. These programs do not only provide training on the solutions to those challenges, but also help utility staff to prepare concrete action or investment plans to address those challenges.
- Implementation Program Offering: A combination of lack of financing as well as insufficient operating and contractual capacity is often the reason for the inability of utilities to implement the solutions they have developed. The implementation programs help utilities to develop a set of implementation tools.
D-LeaP’s virtuous performance improvement cycle
Although the programs are designed as a cycle of continuous improvement, in which utility companies and their staff would iteratively check on their performance, develop improvement measures, and implement them, utility companies and their staff are free to join any program at any point, and can participate in several programs in parallel, if they consider it desirable.
All programs are delivered on country level in national language (or in groups of countries with similar language) by the Hubs.
Figure 2: Overview of Programs